FAQs
❓ Frequently Asked Questions
🛍️ Orders & Payments
Q: How do I place an order?
A: Simply browse your favorite products, click “Add to Cart,” and proceed to checkout. We accept all major payment methods for your convenience.
Q: Can I modify or cancel my order after placing it?
A: If your order hasn’t been shipped, contact us immediately at officialnovahaus@gmail.com, and we’ll do our best to help.
🚚 Shipping & Delivery
Q: Do you offer international shipping?
A: Currently, we ship within India. We’re working on expanding globally soon!
Q: How long does delivery take?
A: Orders are usually processed within 1-2 business days and delivered within 5-7 business days.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking link via email.
🔁 Returns & Refunds
Q: What is your return policy?
A: We accept returns within 7 days of delivery if the product is unused and in its original condition.
Q: How do I request a return?
A: Just email us at officialnovahaus@gmail.com with your order number and reason for return. Our team will assist you.
Q: When will I get my refund?
A: Refunds are processed within 3-5 business days once we receive and inspect your returned item.
📩 Contact & Support
Q: How can I contact Nova Haus?
A: Email us anytime at officialnovahaus@gmail.com — we usually respond within 24 hours.
Q: Do you have a phone number or WhatsApp?
A: Not at the moment — all customer support is handled via email to ensure fast, traceable responses.