Refund Policy
💸 Refund Policy for Nova Haus
Effective Date: [01/04/2004]
Contact Email: officialnovahaus@gmail.com
At Nova Haus, your satisfaction is our priority. If you're not entirely happy with your purchase, we’re here to help.
📅 Returns
We accept returns within 7 days of delivery. To be eligible:
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The item must be unused and in the same condition that you received it.
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It must also be in the original packaging.
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A receipt or proof of purchase is required.
Note: Some items such as personal care products or bundles may be non-returnable for hygiene reasons.
💰 Refunds
Once your return is received and inspected:
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We’ll notify you of the approval or rejection.
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If approved, your refund will be processed to your original payment method within 5–7 business days.
🔁 Exchanges
We only replace items if they are defective or damaged. To request an exchange, email us at:
📧 officialnovahaus@gmail.com
🚚 Return Shipping
You will be responsible for paying your own return shipping costs. Shipping costs are non-refundable.
❓ Need Help?
For questions related to refunds or returns, feel free to contact us: